WE AT MÉDECINS DU MONDE ARE COMMITTED TO THE FOLLOWING:
The services we provide to vulnerable groups will fully satisfy and meet their requirements as well as the applicable regulatory and legislative requirements.
Our aim is always to continuously and fully satisfy the relevant parties concerned.
For the immediate response to needs and problems.
The continuous improvement of the Quality Management System and the operations of the Organisation.
WE OPERATE ACCORDING TO THE FOLLOWING PRINCIPLES:
Each employee is responsible for the quality of his/her work and is fully informed about the implemented Quality Management System and the objectives/indicators that have been set.
We as an organisation set goals and provide the resources needed to achieve them. The results of our statistical analysis are analysed as part of our continuous effort to improve the services provided.
We provide appropriate training for our staff as well as the equipment and infrastructure to properly perform the tasks assigned to them.
The organisation has appointed a Quality Process Manager who has organisational independence and authority to ensure that the QMS is implemented. In cases where required, he/she shall take appropriate corrective measures.
The suppliers we work with, respect the commitments of our organisation.
All staff and external partners (where required) are required to implement the Quality Management System within their scope of activities.
OUR STRATEGIC GOALS ARE:
The organisation’s compliance with legal and regulatory requirements.
The continuous improvement of the organization and the services offered.
To ensure the continuity and availability of the services.
The continuous monitoring of the efficiency and effectiveness of operations based on targets and indicators.