Help Desk

Care for displaced persons from Ukraine seeking protection in Greece

Médecins du Monde organises and operates on a daily basis an integrated and cross-sectoral system of support services focusing on the case management approach, including the individual electronic file of each beneficiary, aiming at the relief and care of displaced persons from Ukraine in Greece.

In the context of covering the emergency needs of refugees and displaced persons from Ukraine in Greece, the following services and benefits are provided through the facilities of Médecins du Monde:

Primary Health Care

Clinic for the care and monitoring of people with chronic and non-communicable diseases
Child Health Care (paediatric check-up and infant and child care services)
Women’s Health Care (family planning, contraception, prevention of sexually transmitted diseases, prenatal, perinatal and postnatal care)
Information and vaccination against Covid19
Orthopaedic clinic
Cardiology Clinic
Management of referrals to secondary and tertiary health care
Emergency pharmaceutical care

Mental Health Care

Psychological first aid and empowerment for adults and children
Reduction of psychological stress and stress management
Individualised psychological assistance and psycho-education sessions for vulnerable displaced Ukrainian citizens
Awareness raising on mental health issues

Social Assistance and Administrative Support (Help Desk)

Support for administrative issues and solving public administration problems (issuing of AMKA, VAT, Unemployment Card, etc.)
Social counselling (promotion in the labour market, finding a housing solution)
Promoting and facilitating the enrolment of children in schools and creative activity centres
Provision of interpretation from Ukrainian or Russian into Greek
Provision of material/food aid

The project is funded by the European Economic Area Financial Mechanism (EEA Grants 2014-2021) through the Ministry of Development and Investment. The EEA Grants represent the contribution of Iceland, Liechtenstein and Norway to a green, competitive and inclusive Europe.